At Mãe Matcha, we are committed to delivering your orders efficiently and safely. Below you will find all the details about our shipping process, so you know what to expect when shopping with us.

Processing Time

• Orders are processed within 1–3 business days (excluding weekends and holidays).
• Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Times

1. Standard Shipping:
   • Estimated delivery: 6–12 business days.
   • Rate: $3,95 or free on orders over $60.

Shipping Locations

• We currently ship worldwide. 

Order Tracking

• Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your shipment’s progress.

Shipping Issues

• Lost or Stolen Packages: Mãe Matcha is not responsible for lost or stolen packages marked as delivered. We recommend contacting the carrier directly or reaching out to us for support.
• Damaged Packages: If your package arrives damaged, please email us at contact@maematcha.co within 48 hours with photos of the damage and your order number.

Delivery Delays

While we aim for timely delivery, delays can occasionally occur due to unforeseen circumstances such as weather, carrier issues, or customs processing. Please keep this in mind when placing your order. We will do our best to ship your order as soon as possible. We appreciate your patience in such cases. 

Contact Us

If you have any questions or concerns regarding shipping, please reach out to us at contact@maematcha.co.

Thank you for choosing Mãe Matcha. We’re excited to be a part of your matcha journey!